Senior User Experience Research Specialist, ID

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

We are looking for an experienced Senior User Experience Research Specialist, ID to join our global quality assurance team. You will be responsible for evaluating the product user experience of Trip in the ID market, identifying gaps between Trip and its competitors, and collaborating cross-functionally to address user pain points in the ID market.

In this Role, you’ll get to

Conduct user research to gain insights into user behavior and pain points specific to the ID market with the goal of providing actionable recommendations for product refinement and market growth.

Monitor product user experience (quality) metrics and provide valuable local insights to HQ teams.

Regularly conduct product user experience testing,…